www.cabby.com.sg
From: Patrick <Patrick@cabby.com.sg>   Date: Friday, November 10, 2017 9:12 PM
To: <customersupport@spgroup.com.sg>
Subject: Please reply.
Attachments: (none)   HTML | Plain Text | Header | Raw Content
Dear Sir,

I am writing this letter for your clarification on (For drinking - If the tap water need to be boiled before drinking ? )

Sometime ago, I listened from the radio channel 958, the water expert said it was not good to our body if we drink the boiled water because if the water is boiled, something which is not good to our body will appear inside the boiled water. He said it is safe to drink the tap water anytime in Singapore becuase we have strict control on our water system.

For many year, many people including me believe that drinking boiled water is good because some gems may be presented inside the tap water. So if we boil the water, the gems will be killed.
I am looking forward from your experts to give their opinions. If what the expect form radio channel 958 is true, then let all Singaporean know about it, so they can pay less on their electricty bill because in future, they will not boil the water unnecessary unless when they want to drink the hot water.

Best regards
Patrick
www.cabby.com.sg

 

From: SP Services Ltd <customersupport@spgroup.com.sg>   Date: Friday, November 10, 2017 9:16 PM
To: <patrick@cabby.com.sg>
Subject: Re: Please reply. [271191-1510319678]
Attachments: (none)   HTML | Plain Text | Header | Raw Content

Dear Sir/Mdm

Thank you for writing to SP Services.

Please be assured that your email is receiving our attention and we shall be in touch with you shortly.

To help us follow up on your feedback and clarify matters with you, please quote this reference number, 271191-1510319678, in your future correspondence with us.

We would also like to seek your understanding that we may sometimes take a longer time in providing you with a full reply, depending on our transaction volume and the nature of your feedback. This is especially so if your feedback is complex and requires further study.

Meanwhile, if you are submitting documents to open or close a utilities account, you may email to spsupply@spgroup.com.sg. For meter readings submission, you can email to customerreading@spgroup.com.sg.

If you have any further questions, please visit our website at www.spgroup.com.sg for answers to frequently asked questions.

Should you require any assistance, you may contact any of our officers at 1800-2222 333 or chat with us via our SP Utilities app on iOS and Android.

We wish you a pleasant day.

Yours sincerely
Customer Services Team
SP Services Ltd

 
From: SP Services Ltd <customersupport@spgroup.com.sg>   Date: Friday, November 17, 2017 1:18 PM
To: <patrick@cabby.com.sg>
Subject: Re: Please reply. [271191-1510319678]
Attachments: Attachment 1   HTML | Plain Text | Header | Raw Content
Dear Mr Patrick

GENERAL ENQUIRY

I refer to your email of 10 Nov 17. 

PUB is the statutory board responsible for the supply of water, sewerage and drainage services. SP Services Ltd is their billing agent. We have referred your enquiry to PUB for them to advise you. A PUB officer will respond to you in due course.
 
If you require further clarification, please call our officers at 1800-2222 333 or chat with us via our SP Utilities app on iOS and Android. We would be pleased to assist you. Thank you.
 
Yours sincerely
 
Muhammad Mustaqim bin Jailani
Customer Care Officer
SP Services Ltd
Co Registration No.: 199504470N 

 

From: "PUB One (PUB)" <PUB_One@pub.gov.sg>   Date: Friday, November 17, 2017 1:45 PM
To: "Patrick@cabby.com.sg" <Patrick@cabby.com.sg>
CC: "customersupport@spgroup.com.sg" <customersupport@spgroup.com.sg>
Subject: Please reply. -case 548288
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Dear Mustaqim,

 

    Thank you for your email on general inquiry.

 

SINGAPORE’S WATER IS SAFE TO DRINK DIRECTLY FROM THE TAP

 

2              First and foremost, please be assured that Singapore's water is safe to drink directly from the tap without any further filtration or treatment. PUB adopts World Health Organization (WHO) Guidelines for Drinking Water Quality for its drinking water supply. To ensure the quality and safety of PUB’s drinking water, PUB has a comprehensive and robust sampling and monitoring programme that covers the entire water supply system from source to tap. Water samples are tested daily to monitor that our water quality is well within the WHO’s guidelines. Each year, more than 400,000 water quality tests are conducted. With a rigorous system in place, consumers can be assured of high quality drinking water from their tap and there is no need for boiling or further filtration before consumption.

 

3              We hope we have sufficiently addressed your questions. Do feel free to contact us again if you need further help. We can also be reached through our 24-hour hotline at 1800-CALL PUB (1800-2255 782).

 

4              On this note, we thank you for giving us the opportunity to serve you. 

 

Thank you.
==========================================

For future feedback on water-related and other municipal issues, try using the OneService App. Simply spot, shoot and send. 

 

>> Download the app today!

==========================================

 

Yours sincerely,

 

Ong Hwee Leng

PUBOne, the 24-hour contact centre of PUB

 

From: Patrick <Patrick@cabby.com.sg>   Date: Friday, November 17, 2017 7:57 PM
To: <PUB_One@pub.gov.sg>
Subject: re: Please reply. -case 548288
Attachments: (none)   HTML | Plain Text | Header | Raw Content
Dear Ong Hwee Leng

Thank you for your reply

" If the water is boiled, something which is not good to our body will appear inside the boiled water"

I also asking the above question in my e-mail (Please take a look)

Can you confirm if it is true for the above statement.

Best regards
Patrick
www.cabby.com.sg

 

From: "PUB One (PUB)" <PUB_One@pub.gov.sg>   Date: Monday, November 20, 2017 9:34 AM
To: "Patrick@cabby.com.sg" <Patrick@cabby.com.sg>
Subject: Please reply. -case 548288
Attachments: image001.png, image002.png, image003.png, image004.png, image005.png, image006.png, image007.png   HTML | Plain Text | Header | Raw Content

Dear Patrick,

 

Thank you for your email and allowing us to clarify.

 

The Radio DJ on Channel 958 is correct. Singapore water can be drank directly from the tap, as explained below.

However, when water is boiled and may be harmful to a person body is better to be answered by a doctor, as everyone health varies and may be affected differently. You may seek your family's doctor opinion on this.

 

PUB adopts World Health Organization (WHO) Guidelines for Drinking Water Quality for its drinking water supply. These guidelines ensure life-long safe consumption of water.

 

Should you need further clarification, please contact us.

 

Thank you.

 

==========================================

For future feedback on water-related and other municipal issues, try using the OneService App. Simply spot, shoot and send. 

 

>> Download the app today!

==========================================

 

Yours sincerely,

 

Pang Puay Kuang

PUBOne, the 24-hour contact centre of PUB

 

From: Patrick <Patrick@cabby.com.sg>   Date: Monday, November 20, 2017 8:46 PM
To: <stforum@sph.com.sg>
Subject: About the safety of our drinking water (tap water)
Attachments: (none)   HTML | Plain Text | Header | Raw Content
Dear Sir,

I wrote a letter to spgroup for the clarification on (For drinking - If the tap water need to be boiled before drinking ? )

PUB replied to said that

1) it is safe to drink directly from the tap without any further filtration or treatment

2) when water is boiled and it may be harmful to a person body.

I will appreciate if you could public the above information to inform all Singaporean

To see the details of our correspondence, Please visit http://cabby.com.sg/Our_Drinking_Water/_is_safe_to_drink.htm


Best regards
Patrick ( HP: 93848852)
www.cabby.com.sg
 
From: "- ST Forum" <stforum+canned.response@sph.com.sg>   Date: Monday, November 20, 2017 8:47 PM
To: patrick@cabby.com.sg
Subject: Re: About the safety of our drinking water (tap water)
Attachments: Attachment 1, Attachment 2   HTML | Plain Text | Header | Raw Content
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